How Guru created a best-in-class commission experience for 40+ reps
Teams Using QuotaPath
‘We got burned by our last solution.’
We hear this a lot and it sucks. Especially when implementation is long and costly and the livelihood of sales reps relies on accurate commissions. This is what happened to Guru.
- Large number of errors
- Inflexible and unintuitive system for admins to manage
- Lack of clarity for reps
- No real-time transparency
- Lack of vendor support
This is Alan.
He’s the Customer Experience Operations Specialist and works on the Revenue Ops team. He optimizes workflows, implements new systems, and is the go-to guy for all the tools in Guru’s tech stack. When he’s not serving the CX team, he’s also in charge of running commissions for the sales team.
Because of the poor experience they had with their previous vendor, Guru started exploring other tools. Creating a long-lasting partnership was important to Guru. They wanted the best experience possible for their team.
All the information they need to run commissions, right at their fingertips
After seeing how clean the interface is and how simply metrics were put in front of everyone, they knew QuotaPath would be a partner that could scale with them. They were sick of having to dig through Excel files, reports and manually pull disparate info. Now everyone has quick access to their performance and Admins can easily switch between team attainment and earnings from quarter to quarter.
Tightening up the end-to-end commission process
Instead of having to export reports from Salesforce, combine them into one spreadsheet, build pivot tables, and use the Lookup function, now all Alan has to do is export data from QuotaPath, do a quick crosscheck, and he’s ready to run commissions. The thing that takes the longest is scheduling review meetings with managers.
“Time-savings is by far the #1 thing that QuotaPath helps me out with.”
Guru has 42 reps using QuotaPath, spanning different functions on the GTM and Sales Team
Account Development Reps
Measured on first response time
Comped on the # of demo calls they complete each month
Comped on revenue of deals closed & renewals
Comped on accounts renewed & upsells
Comped for any opps they help with that close
Can easily override payout amounts without opening a clunky CRM
Deal fatigue is real when you’re managing hundreds of deals each month. QuotaPath helps Alan catch small nuanced mistakes in Salesforce opportunities that he may not otherwise notice. Now Alan spends way less time in Salesforce and he loves it. Whenever he needs to update an earnings amount, he can do it where he’s already spending time.
“I look forward to commissions now, as weird as that may sound. QuotaPath helps me track our team’s monthly commissions easily.”
“Brandon is the best person I’ve worked with out of all the vendors I’ve had. He’s proactive, willing to get in the weeds and do the heavy lifting if needed, and he’s completely reliable.”
— Alan, CX Operations Specialist
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