What is a clawback?
Reps don’t love them, but clawbacks play an integral role in the sales compensation space. Below, we define clawbacks, how companies present them in comp agreements, example clause copy, and why leaders should protect their businesses with detailed policies.
In the case that a customer is mis-sold and needs refunded or fails to pay for their services, management may issue a chargeback of commission.
As an example, let’s say I’m a sales rep that closed a $20K deal last month and earn a 10% standard commission rate. Per my sales commission payments schedule, and using QuotaPath, I can see that I’ll receive my commissions from the deal in the next check. Hello, $2K!
Fast forward to a month after receiving my sales commissions. I learn that my customer has to cancel their contract after I’ve already received my commissions.
In this instance, not all, but most companies will issue a clawback.
A clawback occurs in sales when a company has paid rep commissions on a sale and then the customer abruptly ends the contract within a certain period of time. The clawback itself is when the employee pays back the commissions per the sales commission plan.
HubSpot, for instance, has a clawback policy in effect for the first four months of the customer’s contract.
“If a customer cancels their plan one to four months after signing up, the salesperson who sold it to them is forced to give back their commission payment. This ensures reps focus their time and attention on businesses that can really benefit from the product.” That’s from HubSpot’s The Ultimate Guide to Sales Compensation.
What further differentiates clawbacks outside of sales commissions is that these ones can come with additional penalties beyond a refund.
Regardless of what industry you’re in, however, in order for companies to actually enforce a clawback, they need a contract. Then all employees subject to a clawback should sign it. In sales, for instance, this clause lives in an employee’s sales compensation plan.
When talking about clawbacks, you might also hear the term “clawback provision” or “clawback clause.”
In sales, this provision or clause refers to the specific section in the comp plan that outlines scenarios in which it’s okay for an employer to take back commissions and bonuses from a rep.
In our HubSpot example above, the clawback clause is both specific and easy to understand. If the customer cancels within the first four months, the rep returns commissions. If they cancel in the fifth month, the rep keeps commissions, and the company eats the churn. The end.
Below, we listed sample copy of a clawback clause within a sales compensation plan. We borrowed this sample from Commission Clawback Sample Clauses and tailored it to the HubSpot example.
Clawback clause example
“Any amount of sales commissions previously paid to the sales rep for any sales that [Company] could not collect or for orders returned or refunded within the first four months of the customer agreement will be deducted from the next sales commission check.”
Of course, reps don’t love a clawback. Plus, in some cases, a deal imploding after signing may fall entirely out of their control.
Still, clawback policies encourage reps to vet the best opportunities and build long-term relationships with their customers. Reps comp’ed on renewals and add-ons are likely already doing the latter. However, for reps that hand off customers to account management and success teams after the deal finalizes, clawbacks give them another reason to invest in solid opportunities and relationships from the onset.
“[A clawback] ensures that you are truly compensating your sales team for building the company. It also encourages your sales reps to consider whether a customer is truly staying for the long-haul, instead of only short-term gains,” wrote JT Rimbey in his piece about sales commission rates by industry.
That’s why we lean heavily toward commission-only clawbacks.
A commission calculation software tool can help teams better manage clawbacks by ensuring accuracy and providing visibility.
Using QuotaPath’s commission tracker, commission recoveries automatically populate when deal values change in your synced CRM. Additionally, in instances when chargeback provisions dissolve after a pre-determined time period, such as four months, we can set up filters to accommodate clawback cycles.
To learn how QuotaPath can automatically track your sales clawbacks and commissions, schedule a live, custom demo with our team.